Published on Jun, 2024
Isaac, our tour guide, was incredible. He was patient, kind, energetic, and quite entertaining. The tour itself was even better than we anticipated. Thank you, Issac!!
The one thing I will say is that you should not take this tour if you are staying farther south than Cancun in the Riviera Maya. We were staying down towards Tulum and it took 2 hours of driving in a smaller bus before we made it to the bigger bus in Cancun and then another 2.5 hours to our destination. Also, even though we selected one of the pick up points the company offered, they still charged us an extra $30 since our location was farther than others. This wasn't communicated until it was already too late to cancel. I offered to switch our reservation to 3 days later since that is when we would be in Cancun, but was told that would be an extra $63 since we were past the 24 hour mark.
Needless to say, we really didn't want to do another 4.5 hours in our return trip...so we took an ADO bus from Valladolid (right by the cenote) to Tulum for only like $20 USD. That ride was only 1.5 hours. Thankfully Isaac helped us out with the logistics of getting to the bus station and was quite accommodating and understanding. Our alternative return actually made the trip for us as it allowed us to take our time eating and then have the cenote to ourselves once everyone left! We loved it!